Emergency Information

Recognizing a Leak

Although pipeline leaks are uncommon, it is important to be able to recognize the warning signs. Sight, smell and sound are the common ways to recognize a possible pipeline leak. Note: All of these signs may not occur at the same time.


  • A dense white cloud or fog
  • Discolored or dead vegetation
  • Flames coming from the ground or an exposed pipeline valve
  • A mist of ice or frozen area on a ROW
  • A pool of liquid on the ground
  • Continuous bubbling in a wet flooded area
  • Dirt being blown or appearing to be thrown in the air
  • A rainbow or sheen on the water


  • An unusual odor or scent of gas or petroleum – Natural gas is primarily odorless in gathering and transmission pipelines until a pungent smell (mercaptan) is added prior to local distribution


  • An unusual hissing or roaring noise coming from a pipeline

What To Do If A Leakage Occurs

  • Turn off and abandon any motorized equipment
  • Evacuate the area quickly and cautiously by walking into the wind, away from possibly hazardous fumes
  • Warn others to clear the area
  • Call 911, your local fire or police department and the pipeline operator (or 811 if the operator is not known) once you have reached a safe location
  • Do not touch, inhale or make contact with leaking liquids or gas
  • Do not use open flames or anything that could ignite a spark (cell phones, flashlights, motor vehicles, tools, etc.)
  • Do not attempt to extinguish a natural gas fire
  • Do not attempt to operate a pipeline valves. Wait for an authorized representative from the pipeline operator.

On April 10, 2019, EQM Midstream Partners, LP (NYSE: EQM), a subsidiary of Equitrans Midstream Corporation (NYSE: ETRN), closed the transaction to acquire a 60% interest in Eureka Midstream Holdings, LLC (Eureka Midstream) and a 100% interest in Hornet Midstream Holdings, LLC (Hornet Midstream).

As integration activities begin, keeping safety our number one priority and ensuring business continuity will be of utmost importance. During the transition process, there are often questions that arise from our various stakeholders – please use the information below to receive assistance:

Emergency Contact:  During the transition period, all emergency calls will continue to utilize Eureka’s Gas Control at (800) 269-6673. Additional emergency contact information will be provided once the transition is complete.

Customers:  During the transition period, current Eureka Midstream customers may continue to visit Eureka’s Customer Activities website to place nominations and view notices.

Property Owners (Landowners): Any questions or concerns regarding your Eureka Midstream right-of-way agreement or land lease may be directed via email to OwnerRelations@equitransmidstream.com. Additionally, please feel free to visit the ETRN Owner Relations website for a listing of frequently asked questions.

Vendors/Suppliers: For additional information regarding procurement services or questions regarding existing contracts, please email SupplyChainContracts@equitransmidstream.com. 

Business Development Inquiries: Please call Amy Tabler at 740-760-1156. 

Media Inquiries: For acquisition-related and/or general media inquiries, please email Natalie Cox.

General and Community Inquiries: Please direct your inquiry via email to info@equitransmidstream.com

Investor Inquiries: Visit the Investors page on our respective ETRN or EQM websites for contact information, investor presentations, earnings releases, and SEC filings.

About Equitrans Midstream Corporation

Equitrans Midstream Corporation (ETRN) has a premier asset footprint in the Appalachian Basin and is one of the largest natural gas gatherers in the United States. With a rich 135-year history in the energy industry, ETRN was launched as a standalone company in 2018 and, through its subsidiaries, has an operational focus on gas gathering systems, transmission and storage systems, and water services assets that support natural gas producers across the Basin. ETRN is helping to meet America’s growing need for clean-burning energy, while also providing a rewarding workplace and enriching the communities where its employees live and work. ETRN owns the non-economic general partner interest and an approximate 60% limited partner interest in EQM.

For more information on Equitrans Midstream Corporation, visit www.equitransmidstream.com

About EQM Midstream Partners

EQM Midstream Partners, LP (EQM) is a growth-oriented limited partnership formed to own, operate, acquire, and develop midstream assets in the Appalachian Basin. As one of the largest gatherers of natural gas in the United States, EQM provides midstream services to producers, utilities, and other customers through its strategically located natural gas transmission, storage, and gathering systems, and water services to support energy development and production in the Marcellus and Utica regions. EQM owns approximately 950 miles of FERC-regulated interstate pipelines and approximately 2,200 miles of high- and low-pressure gathering lines.

For more information on EQM Midstream Partners, LP, visit www.eqm-midstreampartners.com